Save Green – How Calling a Patient Advocate Office Saved Thousands

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What Does a Patient Advocate Do?

The working definition from The Alliance of Professional Health Advocates puts it this way: Some advocates help you with insurance claims, or review your hospital bills.  Others might sit with you at home while you convalesce, or help you understand a difficult diagnosis and an extended list of treatment options.

But that definition of patient advocate services sounds oh, so, clinical.

How about a story instead:

A Real Life Patient Advocate Description:

How Calling a Patient Advocate Office Saved Thousands of $$$

by Gwendolyn Klein

About a year ago, we got a phone call from an EAP (Employee Assistance Program) company. The EAP representative explained to me that he had a client who was having difficulty getting the bill paid on some surgery he had done on his daughter.  I spoke with the client and we discussed what was done for his child. The child had a cleft palate and the insurance was not covering the procedure. I quickly realized the surgery was incorrectly coded for cosmetic surgery.

I suggested to the father that he go back to the surgeon and have the surgeon resubmit the bill using codes for reconstructive surgery instead of cosmetic.

This advice was followed and the surgery was covered by the insurance. Everyone was happy and the child is doing well.

We here at Values Based Patient Advocates were able to help this family with what was to them a serious matter, but to us here at VBPA it was so easy we did not charge them a dime.

So what about you? What’s your story? Can our patient advocate services help you solve a complicated medical bill? Save Green – Call Your Patient Advocate Office Today.


Values Based Patient Advocates is located at 5180 Parkstone Dr. # 160, Chantilly, VA 20151 and Our Patient Advocate Office is ever just an email or phone call away: 703-222-1300

Looking for more info? Have you downloaded our best practices health guide yet? Here’s what you get:

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  • Immunizations Checklist
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