people are misdiagnosed every minute



We bridge the gap between real people and the changing health industry.

people are misdiagnosed every minute

We know healthcare is complicated.

Doctors and nurses don’t intend to make it difficult, but the system is already so complex, there isn’t enough time left for compassion or understanding.

Yet this is exactly when you need compassion and understanding, and we know that.

We are patient advocates: we focus exclusively on you and your needs, helping you to resolve concerns about the quality of your care, get the care you need, and ensure that your voice is heard.

Let us help you.


of all medical bills have errors

patients are misdiagnosed each year

patients receive incorrect prescriptions each year

patients die from medical malpractice each year

Source: Medical Billing Advocates of America, Journal of Patient Safety, Institute of Medicine, Johns Hopkins

Our Services


Financial and Medical Billing Help


Hospital Visits and Bedside Monitoring

Second Opinion


Accompany Patients to Doctor Appointments

End of Life Planning and Paperwork

(i.e., wills, power of attorney, DNRs, etc.)


Senior Care Services


Patient Rights Education

Review Medications 


Research Treatment Options


Social Security / Disability / Assistance Filings

Filing Insurance Claims and Disputing Denials

Need help with medical billing?

Addressing medical bills, by reducing payments or lowering rates, is our #1 service.


Pricing is estimated on a case-by-case basis.

You have the option of contacting us on a consultation basis if you need quick, one-time assistance.

In most cases, we can lower your medical bills.  We would ask for a percentage of the amount you saved, never exceeding the original costs.


We are so grateful to Gwendolyn and Mr. Hagen for their time, their regard for our concerns, and our values. They have been outstanding. — Bob O.
The Lord has a special way and bringing someone in your life just when you need them most. You were that person for me. I just hope you can understand how much I appreciate what you did in my life. Thanks so much. — Joyce
You were sent at the perfect time by God to be with our family at this time. — Carol
Thank you so much for helping my brother. You will never know how much it means to me. — Brenda H.


Years of Combined Experience in patient advocacy and financial advocacy.


of Cases helped and Clients satisfied


Dedicated Offices meeting your needs in patient and financial advocacy.

Our Team

Meet Gwendolyn B. Klein, Founder and Owner of Values Based Patient Advocates

For Gwendolyn, patient advocacy is not merely a business, it is a way of life. She lost both parents to cancer soon after graduating college, and takes care of her son, Matthew, who suffers from a bone disease known as Monostatic Fibrous Dysplasia. When she first began her long encounter with the healthcare system, it was a matter of blind groping to find the answers. As she learned more, she determined that no one else should have to endure the same hardship. And so Values Based Patient Advocates was born.


Want to learn more? See our collection of free resources below.

Our Blog

Check out our blog for helpful articles on hospital visits, medical insurance, medical billing, and much more.

Resources Directory

Whether you need assistance with paying for medication, research, or help finding a group with others like yourself, the resources in this directory are a great place to start.

Facebook Community

Ask questions and share answers on our Facebook page, keep up-to-date on VBPA events, and get a steady flow of healthcare resources.


Check out our frequently asked questions and see if yours is here. If not, just contact us!


Free eBook: My Health Guide

 Take advantage of our experience with the healthcare industry and become a smarter patient.

Whether you’re going in for a routine checkup or need to keep track of medications: these fillable documents will help you prepare for your hospital visit, track medications, and keep on top of follow-ups.

Our Blog

Check out our blog for helpful articles on hospital visits, medical insurance, medical billing, and much more.

Protect Your Mental Health: How a Patient Advocate Can Help You

This past Tuesday was World Mental Health Day. Even though approximately 20 percent of adults in the U.S. deal with a mental illness in any given year, mental health struggles carry a stigma. Two common misconceptions are that mental health problems aren’t real and that those who struggle with them are to blame for their condition. This stigma causes people to feel ashamed for something that is out of their control and prevents them from seeking the help they need. To fight this stigma, the mental health community sets aside October 10th every year for World Mental Health Day...

Read More

Ask, Don’t Tell: Creating Better Healthcare the Patient Advocate Way

The Internet has changed health advocacy We live in the information age. Thanks to the internet, we have access to more data, more research, and more advice than any other generation. All of that information is right at our fingertips, carried around in our pockets, and accessible with just a few clicks. It has affected every area of our lives, including the doctor-patient relationship. This is both a good and a bad thing. On the one hand, patients and their health advocates are becoming more knowledgable about what to expect for their healthcare. More and more people are not...

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The first step to becoming your own health advocate: 8 questions for finding a good doctor

The old proverb says, “An ounce of prevention is worth a pound of cure.” As patient advocates, we are here to help you when you face challenging situations in the medical industry, but we prefer that you avoid difficulty in the first place. That’s why patient advocacy begins before you step foot in your doctor’s office. By finding a good doctor in your area, you can avoid some of the common issues that we handle as patient advocates. But how do you know which health care provider to choose? There are many factors you need to consider when finding a doctor. You want a doctor...

Read More

Bridging the gap between patients and the healthcare industry.


5180 Parkstone Dr, Suite 160, Chantilly, VA 20151


Office: 703-222-1300
Toll-Free: 800-765-8765
Fax: 703-222-1302

Contact Us

We are always developing new and better ways to serve patients.

We're working on new and improved experiences all the time that will make it easier than ever to navigate health care. Keep checking back!

In the meantime, you can reach Values Based Patient Advocates at or (703) 222-1300.