people are misdiagnosed every minute



We bridge the gap between real people and the changing health industry.

people are misdiagnosed every minute

We know healthcare is complicated.

Doctors and nurses don’t intend to make it difficult, but the system is already so complex, there isn’t enough time left for compassion or understanding.

Yet this is exactly when you need compassion and understanding, and we know that.

We are patient advocates: we focus exclusively on you and your needs, helping you to resolve concerns about the quality of your care, get the care you need, and ensure that your voice is heard.

Let us help you.


of all medical bills have errors

patients are misdiagnosed each year

patients receive incorrect prescriptions each year

patients die from medical malpractice each year

Source: Medical Billing Advocates of America, Journal of Patient Safety, Institute of Medicine, Johns Hopkins

Our Services


Financial and Medical Billing Help


Hospital Visits and Bedside Monitoring

Second Opinion


Accompany Patients to Doctor Appointments

End of Life Planning and Paperwork

(i.e., wills, power of attorney, DNRs, etc.)


Senior Care Services


Patient Rights Education

Review Medications 


Research Treatment Options


Social Security / Disability / Assistance Filings

Filing Insurance Claims and Disputing Denials

Need help with medical billing?

Addressing medical bills, by reducing payments or lowering rates, is our #1 service.


Pricing is estimated on a case-by-case basis.

You have the option of contacting us on a consultation basis if you need quick, one-time assistance.

In most cases, we can lower your medical bills.  We would ask for a percentage of the amount you saved, never exceeding the original costs.


We are so grateful to Gwendolyn and Mr. Hagen for their time, their regard for our concerns, and our values. They have been outstanding. — Bob O.
The Lord has a special way and bringing someone in your life just when you need them most. You were that person for me. I just hope you can understand how much I appreciate what you did in my life. Thanks so much. — Joyce
You were sent at the perfect time by God to be with our family at this time. — Carol
Thank you so much for helping my brother. You will never know how much it means to me. — Brenda H.


Years of Combined Experience in patient advocacy and financial advocacy.


of Cases helped and Clients satisfied


Dedicated Offices meeting your needs in patient and financial advocacy.

Our Team

Meet Gwendolyn B. Klein, Founder and Owner of Values Based Patient Advocates

For Gwendolyn, patient advocacy is not merely a business, it is a way of life. She lost both parents to cancer soon after graduating college, and takes care of her son, Matthew, who suffers from a bone disease known as Monostatic Fibrous Dysplasia. When she first began her long encounter with the healthcare system, it was a matter of blind groping to find the answers. As she learned more, she determined that no one else should have to endure the same hardship. And so Values Based Patient Advocates was born.


Want to learn more? See our collection of free resources below.

Our Blog

Check out our blog for helpful articles on hospital visits, medical insurance, medical billing, and much more.

Resources Directory

Whether you need assistance with paying for medication, research, or help finding a group with others like yourself, the resources in this directory are a great place to start.

Facebook Community

Ask questions and share answers on our Facebook page, keep up-to-date on VBPA events, and get a steady flow of healthcare resources.


Check out our frequently asked questions and see if yours is here. If not, just contact us!


Free eBook: My Health Guide

 Take advantage of our experience with the healthcare industry and become a smarter patient.

Whether you’re going in for a routine checkup or need to keep track of medications: these fillable documents will help you prepare for your hospital visit, track medications, and keep on top of follow-ups.

Our Blog

Check out our blog for helpful articles on hospital visits, medical insurance, medical billing, and much more.

Patient Advocate News: Nuedexta and Avanir Pharmaceuticals Are Drug-Pushers in Nursing Homes

Patient Advocate News: Nuedexta and Avanir Pharmaceuticals Are Drug-Pushers in Nursing Homes

There's a problem with the drug Nuedexta. It's usually used to treat pseudobulbar affect (PBA), a neurological condition that causes people to burst out in fits of uncontrollable crying or laughter. When administered to patients with PBA, Nuedexta works well. It is legal, has few side effects on PBA patients, and is under an active patent held by Avanir Pharmaceuticals. But there's still a problem with it. It is one of the most commonly prescribed drugs, yet but the percentage of all Americans who suffer from PBA is less than 1% of the total population. As one of...

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Advocating for You: No Patient Left Behind

Advocating for You: No Patient Left Behind

76 year-old Bernie Smith (name changed) was afflicted with Alzheimer's. She was still in the fairly early stages of the disease. Most of the time, her mind was clear and she could recognize her loved ones. However, she did have foggy moments where she could not remember who her friends and family were. Sometimes she thought they were other people. Bernie was visiting a gerontologist frequently for the diagnosis and treatment of her symptoms. However, sometimes she would not remember the information the doctor gave her about her treatments or about her...

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Some Hospices Neglect Dying Patients, According to Investigation

Some Hospices Neglect Dying Patients, According to Investigation
An investigation by TIME found that, in 2014, a dismaying 8 percent of hospice workers did not visit their patients for crucial care at the end of their lives. If you have found yourself in a similar situation, we can help recommend alternate hospice groups and offer support at this time.
Read More

Bridging the gap between patients and the healthcare industry.


5180 Parkstone Dr, Suite 160, Chantilly, VA 20151


Office: 703-222-1300
Toll-Free: 800-765-8765
Fax: 703-222-1302

Contact Us

We are always developing new and better ways to serve patients.

We're working on new and improved experiences all the time that will make it easier than ever to navigate health care. Keep checking back!

In the meantime, you can reach Values Based Patient Advocates at or (703) 222-1300.